The Office of Information Technology provides a Technical Assistance Line at 312—534—5227, to provide assistance to Pastoral Center Agency users with their IT related issues such as; service requests, hardware or software problems, purchasing, passwords, etc.
Similar support is available, via phone only, for staff members of Archdiocese of Chicago Parishes and Schools.
No matter what your question or problem is, calling the Technical Assistance Line will get your problem or question routed to the technical resource best qualified to deal with your issues. This method of providing a single point of contact, insures the quickest response to your needs, and eliminates the need to attempt to navigate our organization in search of the best person to resolve different questions or problems.
When you call, a ticket will be opened to track your call, and to enable us to contact you later if we are unable to resolve your question or problem on the initial call. Your call taker will issue you a "Track-It" ticket number, please retain this number in case you need to contact us about your ticket, before or after resolution.
Our normal hours of operation are Monday through Friday, 9 A.M to 4:45 P.M, we are closed weekends and holidays. If you are calling after hours, please leave a message and we will respond on the next business day. Please remember to speak slowly and clearly, and leave a call back number, so we can return your call.
Any matter requiring escalation may be escalated via the Asssitance Line by advising the call taker that you want the ticket escalated to a manager, or you may contact any of the above managers directly, preferably in the following order:
Technical Support Supervisor,
Manager - Technical Services,
Director - Office of Information Technology.
If you are have issues with the handling of any issue you have reported, please bring the problem to the attention of one of us so that we can remedy the problem. We appreciate your cooperation and want to be helpful and of service to you.