Policies and Procedures

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Support

The IT Service Center is here to provide remote and onsite technical assistance to our Quigley and Meyer Center customers as well as phone support to our customers who are members of the Archdiocese of Chicago Parishes and Schools.

As the single point of contact for our customers, the IT Service Center is positioned to ensure each problem or question reported is resolved in as expedient a manner possible, as well as help our customers fully utilize the benefits of the Technology Solutions currently offered.

To submit a question or problem you are experiencing, please contact the IT Service Center in one of the following ways. By using one of these methods, it will ensure the question or problem is responded to as quickly as possible, and that the right resources are able to be engaged if required.

Contact and Hours of Service:

IT Service Center
(312) 534-5227
ITServiceCenter@archchicago.org

When contacting the Service Center, a Ticket will be opened detailing the question or problem you are experiencing.  This ticket will assist us in following through with your call or email until you have received a resolution.

Normal Service: Monday - Friday, 8am - 6pm

After-Hours Critical Incident Service: Monday - Friday, 6pm - 8am

 

Note: After-Hours Critical Incident is designed for wide-scale outages and AoC-critical business. Although all customer issues are important to the IT Service Center, and we strive to resolve all issues in a timely manner, only Critical Incident situations, as defined above, can be addressed by the IT Service Center during After-Hours Critical Incident Service.

Should an incident require escalation or there are concerns over the handling of the incident you reported, please contact Aaron Finnemore., Infrastructure and Technical Services Manager.