Policies and Procedures

Escalation Procedures

All problems and service requests are tracked in a problem management system known as Track-It.

Track-It automatically escalates tickets to various management levels within IT if due dates are missed. If a user is at anytime dissatisfied with any interactions with the Technical Services Group they should contact the Manager of the Technical Services Group at 312-534-5249 to discuss the issues. Further escalation is available by contacting the Director of the Office of Information Technology at 312-534-5330.